The Policies listed below have been put in place to help you have the best experience possible. If you still have questions or concerns, don’t hesitate to contact us – it would be our pleasure to assist you.
LASHCORE LOVE GUARANTEE
We guarantee our work. If you have any concerns with the service you received, let us know within 2 days and we will fix it to your satisfaction at no extra charge based on availability. This is a policy we’re proud to offer you.
We require 24 hours notice if you have to cancel an appointment. If you need to cancel appointment on the same day, you may be charged a late cancellation fee of R300. We accept cancellations by phone or email or in person.
ARRIVING LATE FOR APPOINTMENT
Please notify us if you are running late for your appointment. Failure to do so may result in your service being altered to fit remaining time available. If you are 30 minutes late and haven’t heard from you, your appointment will be treated as a NO SHOW, the full cost will be charged.
WE ARE RUNNING BEHIND SCHEDULE
We respect your time, and try our best to keep our schedule running smoothly. Sometimes, we run into challenges with preceding clients that can’t be predicted. If we’re running behind, we will offer you a discount for every minute you wait.
CHANGE OF SERVICE
If at the time of your appointment, you decide to change your service to one that is shorter in time or lesser in value, you may be charged a Change of Service fee of R300. This fee is for the allotted time that is lost that could have been an appointment for another client. If time permits, your service may be changed to one that is longer. Please ask your technician about the availability. If you need some assistance choosing the right set, check out our instagram page for a little inspiration while we update our Lookbook.
Please be courteous and notify us if you cannot make your appointment.
Full payment of service will be charged and needs to be paid via Eft.
We accept Visa, Mastercard, Eft and Cash. Cheques are not accepted.
We do not offer refunds on services. We do however, offer a Lashcore Love Guarantee on all of our services to the amount equal to the service that was done (see Guarantee Policy). If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge and may offer a voucher for another service. Please see our ‘Allergies Policy’ for more details.
If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. In dryer season, the adhesive will take longer to cure therefore exposure to fumes and irritants is higher. So if regular clients returns to you with allergic reaction even though treatment safety were carefully followed; you need to take into account the customer’s health but also the environment and the time of the year.
TWO PEOPLE MAX PER ROOM
Due to the nature of our business, we have limited space for extra guests for purposes of safety and sanitation.
At our location, there is street parking.